1st Class Care
About Us
Keeping you independent and thriving at home
With over a decade of experience providing high-quality home care services in West Lothian and Clackmannanshire.
Care Services to Meet Your Needs
1st Class Care aim to tailor their care provision to meet the needs and preferences of service users. We have a friendly and helpful team of care professionals who work with service users and their social circle to develop person centred care plans. To this aim, we prioritise the delivery of care by staff who have a good relationship with service users, are punctual, conscientious, and motivated to encourage independence and improve the quality of life for the people they support.
1st Class Care provide a range of care services to meet the needs of our service users. Our services include personal care, meal preparation, medication collection and/or administration, bathing and dressing, catheter, and toilet assistance, 24- hour Intensive Support Service (ISS), night sitting, morning/bed service, housekeeping, and a shopping service.
1st Class Care provide home care services to towns and villages across West Lothian and Clackmannanshire. Although a relatively young company, 1st Class Care have ambitions to continue to expand their services across Scotland.
Background
1st Class Care Ltd was formed in 2014 by mother and son team, Elaine, and Greg Marshall. Elaine and Greg have over twenty years’ experience working in the domiciliary care sector and developed a passion to improve the quality of domiciliary care in West Lothian through their own experiences of observing loved ones accessing care at home services. Family values are at the heart of the company’s identity which drives daily and strategic decision making towards fostering a culture of inclusion, honesty, empathy, integrity, and respect.
Since modest beginnings in 2014, 1st Class Care have grown to become one of the largest domiciliary care providers in West Lothian. In 2018, they extended their services to the Clackmannanshire area. 1st Class Care now proudly deliver home care services to over 200 service users and employ over 90 people. Our aim is to enhance the quality of life for people in their own homes by providing individually tailored and person-centred care. Despite the success 1st Class Care has achieved over the last nine years, they remain focused on delivering high quality support services for some of the most vulnerable members of our communities whilst holding fast to their family values.
Meet the Team
We set up 1st Class Care with the mission to provide a 1st Class Care service. Our services are designed to support independent living at home while offering the care, support and assistance you need. The focus of our care is to actively encourage independent living with dignity, privacy and choice.
Our services are based on relationships that actively support your wellbeing and all of our services are tailored to your needs, welfare and personal circumstances. Our approach to care is that we start with you. We don’t believe in a one size fits all approach. We start with a personal assessment of your situation and needs. We review this on an ongoing basis so that as your needs change so too do our services. We pride ourselves in being sympathetic, mindful and flexible in our approach to caring for you.
We have a fantastic team of carers who are passionate about caring and the people they care for. Attending regular training sessions, each of our carers understands the importance of delivering a 1st Class service and enabling your independent living.
We’re happy to answer any question you have. Please call us on 01506 412 698
Jean
5 years service
“1st Class Care deal with any issues I have, and I feel more appreciated here than I have done with other companies…the quality of care provided is what I would want for my own parents.”
Amy
6 years service
“I enjoy everything about working for 1st Class Care…I get on well with other staff and have good relationships with Service Users…the company has also been supporting me towards achieving my SVQ in Social Care.”
Transforming lives through compassionate care
1st Class Care Values
Improving Lives
Committed to Quality of Care
Respect & Dignity
Employee Centred Management
Compassion
Quality & Compliance
1st Class care work towards the Health and Social Care Standards (2017) which outline the rights of individuals accessing health, social care, and social work services in Scotland. These standards ensure that individuals are treated with dignity and importantly that their human rights are respected. The principles of the standards are Dignity and Respect, Compassion, Be Included, Responsive care and support, and Well-being.
The Care Inspectorate oversee the implementation of the Health and Social Care Standards in Scotland and are responsible for scrutinising how care providers, such as 1st Class Care, apply the standards and whether they meet the standards. The quality-of-service provision is framed around four main questions:
- How good is our leadership?
- How good is our staff team?
- How good is our setting?
- How well is care and support planned?
Our Care Inspectorate reports are available online: https://www.careinspectorate.com
Transforming lives through compassionate care
Get In Touch
If you are in need of care, then there is no better choice in West Lothian than 1st Class Care.
Our carers build relationships with our clients that last for years, and we are extremely proud of our reputation.
Frequently Asked Questions
What Kind of Care is there?
1st Class Care provide diverse domiciliary care services including personal care, morning/night care, and social visits.
How do i make the best Choice?
If you are interested in accessing our services, then we can arrange for member of our helpful quality team to discuss care package options and attend your home to carry out a needs assessment. The outcomes of this assessment will help you to make an informed decision on the nature and frequency of care you may require.
How are my wishes and concerns recognised?
We at 1st Class Care pride ourselves on collaborating with you to identify your likes, dislikes, and preferences towards developing a personally tailored care plan which meets your needs. Your wishes are discussed with you during the initial care plan assessment. If you are unsure whether your specific preferences can be accommodated, why not give us a call and one of our helpful team can discuss your likes and dislikes to help you decide on whether 1st Class Care is the right choice for you. We regularly review your care plan to ensure that changes to your preferences are acknowledged and reflected in future care planning. If you are concerned with an aspect of the care that you receive then you can simply pick up the phone and chat to a member of our senior management team and we will aim to problem-solve your concerns.
How much does it cost and how is it paid for?
The cost of care and the means with which it is paid for varies considerably depending upon your specific care needs and your personal circumstances. There are two broad funding options. Option 1 is when your care is funded by the Local Authority. You may be entitled to funding and can find out by contacting the Local Authority or their Self-Directed Support team. Option 2 is when you pay for your own care and there are several means by which we can facilitate you doing so. If you require any further advice or information about funding, then please call us and one of our helpful team will be able to assist you.
Are the Staff properly vetted and trained?
All our staff undergo an initial screening, interview, reference checks and vetting through Disclosure Scotland. Those that successfully pass the vetting process then complete a 5-day training course. He training course includes modules on safe-guarding and adult protection, manual handling, and medication administration. Once their basic training is complete, staff go through a period of ‘on the job’ training through shadowing experienced carers. The length of the shadowing period varies depending upon the new carers level of experience and readiness to work independently which is assessed by their mentors and our specialist Quality team through spot checks. Staff also undergo annual refresher training and specific training when training needs are identified. Within 6 months of being recruited and trained, all staff must be registered with the Scottish Social Services Council (SSSC) and adhere to the SSSC Codes of Practice.